The Vermont Vehicle & Automotive Distributors Association (VADA) is dedicated to fostering strong, long-term relationships between consumers and our member businesses. VADA members are known for their commitment to fairness and integrity, ensuring that customers are happy with both the vehicles and services they receive.
If you're facing an issue with a new or used vehicle and aren't fully satisfied, we recommend starting by contacting your dealer. Whether it's a defect, repair, warranty concern, or other matter, your dealer is often best positioned to find a reasonable solution.
If you’re unable to find a satisfactory solution after this initial step, the Vermont Automotive Consumer Action Program (AutoCAP) may be able to help. A complaint is eligible for a panel hearing unless it is resolved, withdrawn, or falls under one of the limitations or requirements listed under What is AUTOCAP.