What is AUTOCAP?

AUTOCAP is a public service program sponsored and managed by VADA to improve communication and resolve conflicts between consumers and dealers. The goal is to foster fair and amicable resolutions for both parties.

How Does AUTOCAP Work?

When you submit a complaint to VADA, we will facilitate communication between you and the dealer to help resolve the issue. In most cases, this will lead to a solution. A complaint is eligible for a panel hearing unless it is resolved, withdrawn, or falls under one of the limitations or requirements outlined below.

Who is on the AUTOCAP Panel?

The AUTOCAP Panel consists of an equal number of consumer representatives and VADA dealer members, bringing a balanced perspective to the resolution process.

What Does the Panel Do?

The Panel acts as a neutral third party, recommending fair solutions for disputes that don’t involve legal or fair trade violations. All VADA members are required to adhere to the Panel’s recommendations.

Are There Any Limitations or Requirements?

Yes, AUTOCAP is not the appropriate complaint forum if:

·     Your case is currently in litigation or an attorney is involved

·     Your request is $500 or less

·     Your request is for reimbursement of lost wages, lost time or distress

·     You no longer own or are in possession of the vehicle

·     Your vehicle is not currently insured

·     You are not current with payments due or are withholding payment

·     You incurred expenses from a third-party w/o first providing the dealership an opportunity to address the problem

·     Your complaint is accident related and currently being handled by insurance

·     Your only acceptable relief is a complete refund or to return the vehicle

What Does It Cost?

There is no cost to you. VADA covers all administrative costs for the program, making it free for consumers to access.